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The world rewards unique experiences, but you can’t create them simply by improving the quality of your products and services. The movement into the experience economy requires transforming your entire approach with prospects, clients, and customers. It requires that you turn transactions into transformations.

About Iain Hamilton

Iain is passionate about bringing brands to life through responsive customer engagement. His decades of agency and client-side experience as a creative director have given him unparalleled insight into emotional response and customer behaviour.